Frequently Asked Questions:

---

Navigate to the Contact page and send us an email! 

We'll give you all the information needed to get up and running!

Yes, you can! 

We personally recommend using the Onn Boxes for the Best Connection. 

You can find downloadable instructions for Setup & Installation on the 

Tips & Troubleshooting page.

The Video On Demand Content is located under the main Top Tier TV menu listed as "Movies" and "Shows".

We’re here to help but can only do so when we’re made aware of an issue!

TOP-TIER TV is a community-based service & reporting issues helps keep our service Top Notch! The best way to report an issue is to message us via the Contact Page about the problem, so that the issue can then be forwarded to our tech team to be resolved. 

We pride ourselves on resolving issues quickly, but patience is always greatly appreciated. 

If you have any questions or concerns, please feel free to reach out to us to help you with the best experience possible. 

This is an internal glitch that happens occasionally in the Onn Box itself, and is a simple fix by resetting one of the box's internal settings:

• Go to the Onn Box Settings by pressing the Settings Button (Gear Icon) on the top right-side of the remote control.
• Click "All Settings" (already highlighted)
• Select Apps
• Got to Special App Access
• Click Display over others apps
• Scroll down to the TopTier TV app, toggle the switch off & then back on
• Push the back arrow on the remote control three times until you get back to the Main Settings Menu
• Go to System
• Scroll down and select Restart
• Restart Box

> Once the box restarts, the app will open again normally!